Incident History
Past incidents affecting our services
API and enrichment disruptions
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Resolved: Marked as fixed; we’ll apply a proper long-term fix.
Enrichment processing delays
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Resolved: Incorrect workflow status fixed to real status
Degraded LinkedIn campaign execution
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Resolved: Declined: Done
Investigating platform slowness and billing/credit charging issues
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Resolved: Fixed the credit reservation locking that was causing workflows to pile up in retries, which in turn was overloading the API, the database connections, and the Temporal workers. Follow-ups tracked: redesign the credit reservation flow to scale per client and cap the size of deep-search results so workers don't run out of memory under load.
Enrichment processing delays
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Resolved: Enrich w phone: Marked 1 missing row as completed Enrich w email: marked 1 row as cancelled as process did not complete
Enrichment delays
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Resolved: Reset orphan stuck workflows in temporal. This may show the user incorrect data on the workflow's report results
Enrichments delayed or stuck
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Resolved: manually set the activity to cancelled to the user.
Service disruption affecting all services
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Resolved: Service has recovered and the app is working again; missing DB field/migration issue has been addressed.
Web app not loading
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Resolved: The fix has been deployed and the web app is loading normally again. If you still see issues, please refresh and try again.
Enrich task failures
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Resolved: Resolved: Enrich workers stabilized after continuing the affected Temporal workflow as new; enrichment processing recovering.
Contact import from companies stuck on Save
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Resolved: Fix deployed
Degraded input responsiveness in job title field
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Resolved: fixed
Web login issues (Google SSO)
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Resolved: Google SSO login is back to normal. If you still see issues, retry login or contact support.
Slow app loading and web request errors
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Resolved: Resolved: performance has recovered after scaling instances and reducing cached workflows; task backlog is back to normal.
API instability causing errors/timeouts
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Resolved: Resolved: API service is stable again; no further instance deaths observed. We’ll continue monitoring.
Unable to edit list name during contact list creation
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Resolved: Fix deployed and tested; issue no longer reproducible.
Enrichments failing to start
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Resolved: We added a fix for the conflicting variable name
API degradation causing slow responses
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Resolved: API performance has returned to normal and instance health looks stable.