Incident History
Past incidents affecting our services
Async jobs delayed to start
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Resolved: Solved
Some users unable to access Enginy due to third‑party security false positive
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Resolved: Closing: issue identified as third‑party security/AV false positives blocking *.enginy.ai; workarounds communicated and we’ve added monitoring for known providers to catch future blocks earlier.
Find Contacts enrichment delays
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Resolved: Linkedin searches and enrichments working again
Enrichment processing delays
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Resolved: set to failed
Issues with LinkedIn-related processing
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Resolved: OOM issue with redis, solved automatically and increased instance size
Degraded Performance: Enrichment Processing
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Resolved: fixed
Degraded Performance: Enrichment Processing
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Resolved: We have resolved the issue affecting enrichment performance. Enrichment operations are now processing normally, and any temporary delays have been cleared. We will continue to monitor the service to ensure stability.
Database maintenance
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Resolved: Database maintenance completed
Inbox refresh degraded: replies/messages not syncing
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Resolved: All systems are working
LinkedIn Enrichment & AI Search Experiencing Delays
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Resolved: Enrich and DB back to normality
Platform unresponsive and enrichment/AI failures
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Resolved: The incident has been resolved and affected services are operating normally.
Database issues causing service disruption
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Resolved: The incident has been resolved and affected services are operating normally.
Identity refresh failures
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Resolved: The incident has been resolved and affected services are operating normally.
API and enrichment disruptions
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Resolved: The incident has been resolved and affected services are operating normally.
Enrichment processing delays
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Resolved: The incident has been resolved and affected services are operating normally.
Degraded LinkedIn campaign execution
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Resolved: The incident has been resolved and affected services are operating normally.
Investigating platform slowness and billing/credit charging issues
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Resolved: The incident has been resolved and affected services are operating normally.
Enrichment processing delays
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Resolved: The incident has been resolved and affected services are operating normally.
Enrichment delays
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Resolved: The incident has been resolved and affected services are operating normally.
Enrichments delayed or stuck
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Resolved: The incident has been resolved and affected services are operating normally.
Service disruption affecting all services
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Resolved: The incident has been resolved and affected services are operating normally.
Web app not loading
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Resolved: The incident has been resolved and affected services are operating normally.
Enrich task failures
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Resolved: The incident has been resolved and affected services are operating normally.
Contact import from companies stuck on Save
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Resolved: The incident has been resolved and affected services are operating normally.
Degraded input responsiveness in job title field
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Resolved: The incident has been resolved and affected services are operating normally.
Web login issues (Google SSO)
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Resolved: The incident has been resolved and affected services are operating normally.
Slow app loading and web request errors
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Resolved: The incident has been resolved and affected services are operating normally.
API instability causing errors/timeouts
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Resolved: The incident has been resolved and affected services are operating normally.
Unable to edit list name during contact list creation
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Resolved: The incident has been resolved and affected services are operating normally.
Enrichments failing to start
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Resolved: The incident has been resolved and affected services are operating normally.
API degradation causing slow responses
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Resolved: The incident has been resolved and affected services are operating normally.