Investigating platform slowness and billing/credit charging issues

Fixed the credit reservation locking that was causing workflows to pile up in retries, which in turn was overloading the API, the database connections, and the Temporal workers. Follow-ups tracked: redesign the credit reservation flow to scale per client and cap the size of deep-search results so workers don't run out of memory under load.

We’re continuing mitigation efforts for the ongoing slowness and billing/credit charging issues. Some actions may still be slow or fail; we’ll provide another update soon.

We’re still working to resolve the ongoing slowness and billing/credit charging issues. Our team is implementing additional changes and monitoring impact; we’ll provide another update soon.

The hotfix did not resolve the performance and billing/credit charging issues, and some users may still see slow or failing actions. We’re continuing to work on a fix and will share another update as soon as we have progress.

We’ve identified database contention affecting credit/billing operations, which is contributing to slow performance across the platform. We’re working to reduce the impact and will provide another update as we make progress.

We’re investigating reports of significant slowness across the platform. Some actions such as list creation and enrichments may be delayed or failing, and billing/credit charging may not be working as expected.